Telecom Engineer
remote
w2 only
Job Summary:
- Serve as an expert on NICE CXOne system administration and complex telecommunications infrastructures.
- Lead the design and implementation of contact center infrastructure solutions.
- Evaluate existing technology and processes, proposing improvements for efficiency and effectiveness.
- Maintain deep technical knowledge of integration across PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls, DNS, DHCP, and Citrix.
- Provide advanced scripting, troubleshooting, and problem isolation for contact center technologies.
- Create and maintain detailed technical documentation for systems and processes.
- Direct and coordinate activities of team members as needed, occasionally assuming a leadership role.
- Deliver 24/7 support for telecom infrastructure, including patching, upgrades, and break/fix activities.
- Work closely with vendors to resolve issues and implement system improvements.
- Support NICE CXOne scripting and participate in Cisco migration projects.
- Perform additional related duties as required.
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...
...skilled and experienced Journeyperson Electrician to join our team. The ideal candidate will... ...systems and equipment in residential, commercial, or industrial settings. Read and... ...electrician's license is required. Must have journeyman or NCCER licence TWIC card Join...
..., helping Agile IT deliver a consistent, highquality customer experience and protect project margins. Key Responsibilities Ticket... ...project close. Change, Documentation & Partner Administration Assist with change management by drafting change requests/change...
...Be the first face and voice of a highly regarded Washington, DC association. As the Administrative Assistant/Receptionist, youll play a pivotal role in creating a welcoming experience for clients, visitors, and staff while ensuring smooth daily operations behind the...
...procedures, operation and maintenance of instruments and equipment, assisting in the development of new procedures and protocols, may... ...accredited institution or equivalent laboratory training and experience meeting the requirements defined in the CLIA regulation 42CFR4...