Job Description

Position Overview

The Director of Operations, Olive Branch will provide strategic leadership and oversight for all operational activities. The Olive Branch facility provides post-manufacturing and aftermarket services for medical device manufacturers, including packaging (sterile and non-sterile), set building (loaner kits), cleaning and passivation, finished goods distribution, andfinished good warehousing. We also offer quality critical inspection, and reverse logistics with a strong focus on quality, regulatory compliance, and patient safety. within our medical device distribution business. This role is responsible for driving efficiency, ensuring regulatory compliance, and fostering a culture of continuous improvement, accountability and employee engagement. The Director will play a critical role in delivering operational excellence, customer satisfaction, and business growth while developing and mentoring the operations leadership team.

Key Responsibilities

• Direct and coordinate all operational activities in alignment with company goals, objectives, and policies.
• Lead day-to-day management of distribution, warehousing, and packaging operations.
• Drive continuous improvement through the implementation of Lean methodologies and data-driven decision making.
• Ensure compliance with FDA, GMP, ISO 13485, and all other applicable regulatory standards.
• Develop and maintain key operational metrics; regularly monitor and report performance to senior leadership.
• Build and maintain strong customer relationships by ensuring on-time, high-quality service delivery.
• Collaborate cross-functionally with Quality, HR, IT, Program Management, and Supply Chain to align operations with business strategy.
• Recruit, train, and develop operations leaders, fostering a culture of accountability, collaboration, and excellence.
• Champion a positive and inclusive workplace culture that emphasizes teamwork, open communication, and employee engagement at all levels.
• Promote employee recognition, development, and trust while maintaining a safe and respectful work environment.
• Oversee budget planning, resource allocation, and operational cost controls to support profitability goals.

Required Knowledge, Skills & Abilities

• Strong leadership presence with proven ability to mentor, motivate, and influence high-performing teams.
• Expertise in Lean manufacturing/continuous improvement with a track record of measurable results.
• In-depth knowledge of FDA regulations, GMP compliance, and ISO 13485 standards preferred.
• Ability to manage multiple priorities, plan ahead, and make data-driven decisions.
• Advanced skills with operational metrics, Excel, PowerPoint, ERP systems, and reporting tools.
• Strong communication and interpersonal skills with the ability to collaborate across functions and with external partners.
• Results-oriented mindset with the ability to execute strategy while managing day-to-day details.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 10+ years of progressive operations leadership experience, preferably in medical device, pharmaceutical, or other regulated distribution/manufacturing environments.
• Demonstrated experience in Lean implementation, FDA/GMP compliance, and operational excellence.

Why Join Us?

At Millstone, we want you to be your best at work and at home. In addition to competitive compensation, we have designed our Total Rewards Benefits Program to support the physical and emotional well-being of our employees and their families.

Total Rewards Benefits Program:

• Medical - Starting on the 1st day of employment
• Dental - Starting on the 1st day of employment
• Vision - Starting on the 1st day of employment
• Supplemental Benefits - Life, Disability, Critical Illness
• Paid Time Off
• Tuition Reimbursement
• Career Pathing
• 401(k) with match

To learn more about Millstone Medical Outsourcing, please visit us online at or copy the link below.

ADDITIONAL INFORMATION:

Millstone Medical Outsourcing provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal

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