Job Description

A top international law firm is seeking a Travel Manager to oversee and streamline all domestic and international travel activities for attorneys and business professionals. This role reports to the Director of Travel and plays a key part in ensuring that the firm’s global travel program operates efficiently, cost-effectively, and in alignment with organizational policies and strategic goals. This role will be hybrid and can sit in NYC or D.C.

Key Responsibilities:

• Serve as the primary point of contact for all firm travelers, addressing day-to-day travel needs, resolving service issues, and elevating the overall traveler experience.
• Partner with the Director of Travel to implement key initiatives and support travel requests for firm meetings and events.
• Manage travel services to ensure policy compliance, operational efficiency, and a high level of client satisfaction.
• Build strong relationships across the firm globally, collaborating with stakeholders at every level.
• Create and deliver training for travel arrangers and travelers, including how to use travel tools and policies effectively.
• Support global project rollouts involving travel technologies, platforms, and third-party vendors.
• Maintain a strong partnership with the firm’s travel management company to support shared objectives.
• Oversee travel reporting and analytics, including dashboards, spend tracking, compliance metrics, volume trends, exception reporting, budgeting, and forecasting.
• Collaborate cross-functionally with departments and offices worldwide.
• Assist with additional travel-related projects and work extended hours as needed.

Qualifications:

• Bachelor’s degree preferred.
• 5+ years of progressive experience in corporate travel management in a professional services or law firm setting.
• Strong knowledge of global travel operations across air, hotel, and ground transportation programs.
• 5+ years of experience developing and improving operational processes and procedures.
• Deep experience managing travel programs within a global organization, with strong understanding of the corporate travel industry and major travel associations (GBTA, ACTE, ISM, etc.).
• Advanced proficiency in MS Office and comfort working with data, reporting, budgeting, and forecasting.
• High degree of professionalism, discretion, and ability to handle sensitive traveler information.
• Excellent communication, negotiation, and vendor management skills.

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