Job Description

SURGICAL SCHEDULER

Insight Global is hiring a Patient Surgical Scheduler onsite in Lowell, MA! *this is not a remote role.

Schedule: Mon - Friday 8-4pm EST.

Overview:

This role is responsible for coordinating and scheduling for both surgical, diagnostic and office-based exams and procedures according to provider schedules and established policies and procedures. The Scheduler will provide scheduling, procedural, and financial instructions to patients while supporting the providers, nurses, and other clinical staff. This role will report to the Office Manager.

Responsibilities:

• Maintain surgical and procedure schedule for the facility

• Coordinate all necessary providers and clinical staff for procedures

• Maintain clear communication with patients and/or families throughout scheduling process

• Identify and communicate critical information, including provider availability and special supply and equipment requests to nurses or other appropriate staff

• Maintain schedule for pre-operative and post-operative patient appointments as necessary

• Assemble pre-surgical packet and operative notes for billing purposes

• Remain informed and maintain knowledge of all necessary hospital EMR and practice management systems

• Liaise with hospital surgical personnel

• Monitor insurance authorization for procedures

• Provide patient appointment and procedure scheduling via both telephone and in-person interaction in office

• Maintain quality standards as it relates to HIPAA regulations • Cover front desk operations as needed

Required Skills & Experience

• 1+ years of experience scheduling patient surgeries, hospital scheduling
• 1+ years of healthcare experience / front desk at a speciality practice
• Ability to work ON SITE IN PERSON 5 days a week - this is not remote.
• Strong interpersonal skills to be able to coordinate effectively with patients and providers and clinical staff as needed
• Experience using EMR systems
• High school diploma

Nice to Have Skills & Experience

• ATHENA EMR system
• BID plymouth hospital system

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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