Job Description

WHO WE ARE:

Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

Skechers is seeking a ServiceNow ATF (Automated Testing Framework) Engineer. ServiceNow setup at Skechers is on a single development instance that supports multiple development groups – both internal and external - resulting in update sets and configuration clashes. This person must be very experienced with ServiceNow, the ITSM suite, and a multi-portal environment. The person will work with both internal and external development teams and should be able to manage manual and automated ServiceNow-prescribed DevOps and ATF Modules on the ITSM SKU.

WHAT YOU'LL DO:

• Identify essential functionality per process/application within each of the Skecher’s existing suites, ITSM, ITOM, HAM, and front-end UI Portal.
• Create modular ATFs to validate the essential functions.
• Ability and knowledge to package tests into suites.
• Will be responsible for monitoring and logging defects in a detailed, understandable, and reproducible way using the ServiceNow defect module and reporting to the development team – internal or external.
• Will be responsible for maintaining the ATF application during operations and upgrades.
• Experience liaising with groups of people across several geographies
• Excellent communication and time management skills
• Validate data flow throughout application workflow (end-to-end).

WHAT YOU'LL BRING:

High expertise on the ServiceNow Platform to configure the ATF Module on ITSM Pro SKU modules to include:

• Workflows / Flows
• UI Policies / Actions
• ACLs Data Policies
• Business Rules
• Script Includes
• Catalog Items
• Integrations (Service Graph Connectors, Native REST APIs, Custom API Development).

REQUIREMENTS:

• Education in Information Systems, Computer Science, or related discipline.
• Minimum of 3+years of hands-on development experience working with the ServiceNow Platform as an ATF Engineer.
• Experience in the IT Service Management domain or in ITIL is a plus.
• ServiceNow Admin (CSA) certification is a plus, but if a suitable candidate does not have one, the expectation is to have this completed within a year. We will meet all the training requirements.
• ServiceNow Implementation Specialist (CIS) is a plus, not mandatory.
• ServiceNow Certified Application Developer (CAD) is a plus, not mandatory.
• ITIL Foundations certification is a plus, but not mandatory.

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