Job Description

Product Analyst – CRM (MS Dynamics Preferred) | Boston, MA – Hybrid, 2-3 Days onsite

*important* : This role requires U.S. citizenship or permanent residency. The client does not permit sponsorship, third-party employment, or candidates requiring work authorization support (including EAD or OPT).

Randstad has an immediate need for an experienced Product Analyst to support CRM initiatives, improve client and account data quality, and enhance user-facing functionality. In this role, you’ll collaborate with product, engineering, and business teams to translate user needs into clear requirements, troubleshoot CRM issues, and help deliver updates that strengthen the overall CRM experience for internal stakeholders.

What You’ll Do

• Troubleshoot and support Microsoft Dynamics CRM tickets; work with end-users and technology teams to resolve issues.
• Translate broader project objectives into well-defined user stories and work items with the Product Owner.
• Create detailed requirements and acceptance criteria while keeping the backlog organized and sprint-ready.
• Perform hands-on UAT to ensure functionality meets expectations and identify any issues requiring resolution.
• Support data-quality initiatives within the CRM, including work with enrichment and validation tools.
• Partner closely with product, engineering, and change management teams to ensure smooth delivery and adoption.

What You Bring

• 2+ years of experience in a product, business, or CRM analysis role.
• Experience supporting or working within a CRM system (Microsoft Dynamics preferred).
• Strong Agile knowledge — user stories, backlog refinement, UAT, and sprint processes.
• Proficiency with Jira and familiarity with data-enrichment or data-quality tools (ZoomInfo, D&B, etc.).
• Excellent communication skills and the ability to collaborate with cross-functional teams and end users.

Details

• Hybrid Boston role (2–3 days onsite).
• Full-time, long-term opportunity.
• Client is interviewing immediately with a January 2026 start date .

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