Job Description

The Luxury Concierge is a hospitality professional who warmly welcomes customers and supports the store team in delivering a superior, personalized shopping experience. This role is pivotal in creating memorable moments that inspire customer loyalty and elevate the brand's reputation.

Zadok Jewelers® is Houston and now Austin's premier destination for luxury watches, fine jewelry, and diamonds. Founded in 1976 by Dror and Helene Zadok, and now operated by the family’s seventh generation, we pride ourselves on deep industry knowledge, Texas hospitality, and a commitment to exceptional service. We are Houston’s exclusive retailer for a variety of prestigious watch and jewelry brands, including Cartier, Chopard, Pomellato, Mikimoto, and Bulgari, with an unparalleled selection of over 25 internationally renowned timepiece brands. Our offerings also include custom jewelry design, appraisals, and expert repair services.

Job Responsibilities

• Greet customers with warmth and professionalism as they enter the store or approach the concierge desk.
• Provide exceptional customer service, including attention to detail such as offering refreshments and remembering customer preferences, including their designated sales associate.
• Monitor and manage the “Up System” to ensure fair distribution of customer opportunities among Sales Associates.
• Build and maintain positive relationships with customers and team members.
• Uphold high ethical standards and professionalism in all interactions.
• Efficiently multitask and prioritize responsibilities to meet customer needs in a fast-paced environment.
• Represent the company with integrity, enthusiasm, and dedication.

Competencies

• Welcoming and professional demeanor, both in appearance and energy.
• Strong verbal communication skills to engage effectively with customers and colleagues.
• Ability to foster and maintain interpersonal relationships.
• Exceptional multitasking skills in a dynamic retail environment.
• Passion for luxury retail and the hospitality industry.
• Team-oriented mindset with the ability to collaborate effectively.
• Previous customer service experience in the hospitality or luxury retail sector is preferred.

Technical Skills

• Proficiency in using computers and tablets, including Google Workspace and/or Microsoft Office Suite.
• Familiarity with project management platforms is a plus.

Education

• High school diploma or equivalent or greater

Join Our Team If you’re passionate about luxury retail, excel in delivering exceptional customer experiences, and thrive in a fast-paced environment.

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