Job Description

Location : Bridgewater, NJ

This is an exciting opportunity to join a growing global company in the medical equipment industry! This role is responsible for managing the company's response to IT-related requests that have been submitted by our customers. The IT Analyst will utilize a combination of their project management skills, knowledge of company products and services, and input from multiple subject experts to respond to customer’s needs.

Responsibilities

• Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding company products and services, ensuring compliance to company policies and procedures.
• Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular).
• Primarily support North America, but complete global requests when necessary.
• Understand the customer’s requested solution and how to position company products, messaging and services.
• Work cross functionally to ensure internal alignment, delivering responses that clearly articulate the company’s product and service differentiators to attract and retain customers.
• Task and assign proposal content as needed for subject matter experts’ sections, following up with section owners to ensure timely and accurate content delivery.
• Meet established SLAs, such as two-week turnarounds for standard requests.
• Manage database of FAQ/Responses by line of business and instrument.
• Create best in class content to act as a competitive differentiator.
• Participate in projects and initiatives as required.

Qualifications

• Experience in IT analytics or relevant.
• Any experience or knowledge with security ideal.
• Project management and organizational skills.
• Customer centric approach in resolving customer needs and inquiries.

Pay Rate: $28-$30/hour

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