Job Description

The Spirit of the Position:

The Ground Transportation Manager supports the team with a complete oversight for financials and Ground Transportation operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Ground Transportation Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.

Schedule: Typically- M-F (8am to 5pm). Weekends and evenings as needed.

Principal Job Duties:

Responsibilities:

• Lead, supervise, and mentor a team of traffic attendants, ensuring high performance, safety, and professionalism.
• Ensure all transportation routes are fully staffed and operating on schedule.
• Conduct recurring safety meetings, coaching sessions, and performance evaluations.
• Collaborate with airport partners, internal management, and operations teams to resolve issues and improve service.
• Ensure proper completion of pre-trip and post-trip inspections and correct reporting of mechanical issues.
• Respond to incidents, accidents, and emergency situations, completing required documentation promptly.
• Train and hold team accountable for delivering high-quality customer service.
• Handle escalated customer concerns and ensure timely, respectful resolutions.
• Maintain a culture of hospitality, professionalism, and safety.
• Oversee scheduling, attendance, payroll inputs, and route coverage.
• Maintain accurate records for fuel logs, incident reports, inspection logs, and compliance documentation.
• Assist with interviewing, hiring, and onboarding new transportation staff. Monitor route performance, passenger counts, and adjust service levels based on operational needs.

Requirements:

• Valid Driver’s License
• Minimum of 3 years of licensed driving experience. Clean MVR meeting the following guidelines: No more than one minor violation in the last 3 years Must pass drug screen and criminal background check. Strong leadership and team-building abilities.
• Excellent communication and customer service skills.
• Ability to work independently and follow direction.
• Ability to work flexible hours, including nights, weekends, holidays, and overtime.
• Strong problem-solving and decision-making abilities.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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