Job Description

DIRECTOR OF OPERATIONS  

About ALEXIS LAUREN 

ALEXIS LAUREN is a luxury beauty collective committed to delivering clinical excellence within an elevated and highly curated environment. We blend medical-grade beauty treatments with personalized service for a refined experience that makes self-care feel effortless. 

Overview: 

The Director of Operations is a strategic, hands‑on leader responsible for operational integrity across ALEXIS LAUREN’s Miami locations, superior client experience, and scalable systems across our franchise extensions. This role requires a problem‑solver with exceptional attention to detail, strong people leadership, and a luxury hospitality mindset. This individual will oversee daily execution, while also building SOPs and training programs that can be replicated across locations and vendor partnerships. 

Key Responsibilities: 

Operations & Facility Management 

• Ensure treatment rooms, common areas, and back‑of‑house spaces are pristine, organized, and compliant with clinical and brand standards. 
• Oversee daily and weekly cleaning and deeper maintenance schedules; coordinate property repairs and vendor services. 
• Manage inventory processes for retail and consumables: restocking, monthly audits, reconciliation, and reorder management. 
• Submit, track, and close purchase orders and invoices accurately and on time. 
• Package and ship retail orders; oversee retail fulfillment and online order accuracy. 
• Submit orders for retail and operational supplies; ensure timely PO closure. 
• Restock inventory and consumables. 
• Monitor schedule accuracy, booking slots/efficiency, and client invoice correctness. 
• Manage main account inbox and CRM oversight. 
• Update quarterly staff schedules and confirm vacation/time‑off requests. 

Client Experience 

• Own the day‑to‑day execution of client services to ensure seamless, luxury experiences from booking through post‑service follow‑up. 
• Monitor schedule accuracy, client invoices, and platform integrations (EMR and CRM). 
• Manage the general inbox and respond to client email inquiries with prompt, on‑brand communications. 
• Proactively recommend and implement service enhancements that elevate client experience. 
• Must be able to recruit, hire, and train new employees. 
• Lead team in bringing in new clients, increasing revenue, and also working with existing clients to nurture relationships and optimize sales. 

Training and SOPs 

• Train and coach front-desk team members, estheticians and injectors on SOPs, luxury service standards, and operational best practices. 
• Develop and update SOPs and training materials to support corporate and franchise operations. 
• Lead regular staff briefings, performance reviews, and on‑the‑floor mentorship to ensure consistent execution of ALEXIS LAUREN standards. Strong focus on experience and increasing sales and customer retention. 

Reporting and Metrics 

• Pull daily and weekly operational and performance reports; present findings and alignment metrics to leadership. 
• Check and validate time clock entries for payroll weekly (including tracking system for leads). 
• Prepare and distribute quarterly operations expense tracking reports. 
• Maintain accurate documentation for compliance, audits, and franchise reporting needs. 

Qualifications 

• 5+ years operations or clinic management experience in luxury retail, medical aesthetics, hospitality, or related service industries; prior medspa experience preferred. 
• Demonstrated ability to design and implement SOPs and training programs that scale across national locations. 
• Strong analytical skills with experience in reporting, inventory reconciliation, and P&L awareness. 
• Exceptional organizational skills, meticulous attention to detail, and a proactive problem‑solving mindset. 
• Excellent interpersonal and coaching abilities; comfortable leading teams and vendors. 
• Familiarity with POS/booking systems (EMR, Zenoti a plus), CRM tools, Podium (or similar), and standard office software. 
• Flexible availability to support business hours (Tue–Sat), events and any afterhours emergencies 

What We Offer 

• Competitive salary and bonus structure 
• Opportunity to shape operations for a growing luxury brand and influence franchise standards. 
• Collaborative, design‑forward work environment and access to industry innovation. 

How to Apply 

Send resume, cover letter, and references to Jess@alexislauren.com with the subject: Director of Operations. 

ALEXIS LAUREN is an equal‑opportunity employer committed to diversity and inclusion.  

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