Job Description

Hi,

🚀 New Opportunity – Desktop Support Specialist🚀

We’re working with a leading global tech organization that is looking for an experienced Desktop Support Engineer to join their team in Midtown, Manhattan, NY.

Job Title: Desktop Support Specialist

Location : Midtown, Manhattan, NY

Overview

We are looking for a dedicated and proactive Desktop Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.

Key Responsibilities

• Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals.
• Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments.
• Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti.
• Diagnose and resolve hardware, software, and network connectivity issues efficiently.
• Support Active Directory, user account management, and access permissions.
• Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations.
• Assist in system imaging, migration, and data backup/recovery.
• Provide support for mobile devices and MDM platforms such as Microsoft Intune.
• Collaborate with other IT teams to escalate and resolve advanced technical issues.
• Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools.
• Manage IT assets and ensure inventory accuracy and compliance with company standards.

Technical Skills

• Desktop and Deskside Support
• Windows OS, macOS, and Microsoft Office Suite
• SCCM / Intune / Ivanti
• Active Directory, DHCP, DNS, and VPN
• Mobile Device Management (MDM)
• ServiceNow / Help Desk Systems
• Troubleshooting and Root Cause Analysis
• Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers)
• Backup and Data Recovery Solutions
• Software Installation & Operational Testing

Qualifications & Skills

• 2 years of experience in desktop or IT support roles.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus
• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Detail-oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Why Apply?

This is a fantastic chance to work on a high-profile project in Midtown, Manhattan, NY.

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