Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
...The Senior Financial Analyst analyzes relationships and trends of financial activity, develops and maintains divisional budgets and forecasts... ..., modeling, and reporting of financial information. May work on special projects or other duties as assigned QUALIFICATIONS...
...regarded schools of Georgetown Hill Early School with A Child's Place at Notre Dame of Maryland University. Our mission is to join teachers, children, and their families to create an unsurpassed early childhood educational experience. Georgetown Hill Early School is a...
...Chief Compliance/CRA Officer To $130K Schaumburg, IL Job # 3418 Who We Are: The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & San Antonio, TX. Our nationally unique value proposition centers around providing the very best available...
Overview Summary Educates students in: general education core; and/or health studies; and/or professional courses by providing instructional experiences that support mission and goals of University and/or program. Assesses educational outcomes and uses data to revise...
...Provides overall direction, oversight, and coaching for a team of entry-level to mid-level security engineers that work on basic to... ...history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial...