Job Description

Position Title: Customer Logistics & Marketing Assistant

Department: Customer Logistics & Marketing (dual role)

Reports To: Customer Logistics Manager

FLSA Status: Non-Exempt

Date: 2025

Position Summary

The Customer Logistics & Marketing Assistant will support logistics with inventory and supply maintenance and complete the shipping process for wholesale, web, repair, and trunk show orders —as well as careful receipt and documentation of all inbound deliveries. This role plays a key part in upholding luxury service standards in all communications and client interactions, reinforcing the brand’s elevated positioning by assisting with all marketing department initiatives.

Key Responsibilities

• Accurately pack and ship all outbound orders (wholesale, web, repair, and trunk shows) per brand standards.
• Ensure all orders are correctly packed, including the preparation of invoices and packing slips.
• Verify SKU and quantity accuracy on all picked orders prior to invoicing and shipping.
• Fulfill Sales and Marketing teams’ requests to prepare and ship samples or materials as needed.
• Check weekly FedEx online portal to ensure any delays or shipping issues are addressed immediately.
• Receive and distribute all incoming packages, mail, and deliveries to the appropriate departments; obtain signatures when required, maintaining the Receiving Log.
• Assist with event and marketing initiatives, including invitations, RSVPs, collateral preparation, and execution.
• Provide day-to-day administrative support for marketing and clienteling teams, ensuring smooth workflow and timely follow-up.
• Coordinate gifting, shipping, and distribution of marketing collateral to clients and wholesale accounts.
• Support clienteling by maintaining VIC profiles, preparing outreach lists, and assisting with personalized communications.

Additional Organizational Support

• Ensure all products given to Logistics Department are filed away daily.
• Make store-runs, when necessary, between Temple St. Clair retail store and studio.
• Maintain a clean, organized, and efficient shipping/receiving station.
• Monitor and restock supplies (shipping materials, packaging, display props, office supplies), alert manager for reorder approval.
• Assist with logistics-related tasks during high-volume periods or team absences including physical inventory counts (cycle counts, semi-annual and annual counts) as needed.
• Learn and understand the picking process to provide support or backup as needed.
• Responsible for office facilities maintenance – daily removal of garbage and recycling & unloading dishwasher.
• Need to be able to lift 30 lbs.

Your Profile

• 2–4 years of experience in shipping, logistics, or fulfillment, preferably within a luxury or fine jewelry environment.
• Highly organized with strong attention to detail and accuracy.
• Ability to multi-task and work both independently and collaboratively in a dynamic studio setting.
• Excellent communication skills—written and verbal.
• Proficiency in Microsoft Office, especially Excel and Word.
• Familiarity with Microsoft Navision and Shopify is a plus.
• Dependable and flexible team player willing to assist outside of core duties when needed.
• High school diploma required, college degree a plus.

Core TSC Values

• Craftsmanship  – We hold the highest standards of quality and precision in every detail of our work.
• Creativity  – We embrace imagination, innovation, and inspiration in both product and process.
• Integrity  – We honor transparency, fairness, and responsibility in every interaction.
• Collaboration  – We thrive through teamwork, mutual respect, and shared goals across departments.
• Excellence in Service  – We are dedicated to delivering exceptional client experiences, both internally and externally.
• Stewardship  – We are mindful of our impact—on people, communities, and the planet—and act with care and accountability.

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