Job Description

About Oak Wood: Oak Wood owns and operates a growing portfolio of multifamily and manufactured housing communities across the United States. Our success is driven by a sales-focused, customer-centric approach that combines operational excellence with strategic marketing to attract buyers, convert leads, and maximize the value of every community we serve.

About the Role: As a Bilingual Inside Sales Representative , you are the voice of Oak Wood and the frontline driver of our home sales efforts across 87 communities nationwide . You will engage prospective homebuyers through inbound phone calls, emails, texts, and social media messages—educating, qualifying, and converting interest into scheduled appointments and closed sales.

This role is ideal for a confident communicator who thrives in a fast-paced, high-volume sales environment and understands how to move leads through the funnel with urgency, professionalism, and enthusiasm.

Key Responsibilities

• Serve as the primary sales contact for all inbound inquiries related to home sales via phone, email, text, and social media.
• Deliver compelling, accurate information about Oak Wood communities, home models, pricing, availability, amenities, and lifestyle benefits.
• Actively sell by building rapport, uncovering buyer needs, overcoming objections, and guiding prospects toward next steps.
• Qualify leads and efficiently schedule appointments, tours, and follow-ups for onsite sales teams.
• Consistently log and manage lead activity in the CRM, ensuring clean data and timely follow-up.
• Execute outbound follow-ups to re-engage warm and inactive leads and improve conversion rates.
• Partner closely with marketing to align on campaigns, promotions, and messaging across all channels.
• Stay current on inventory, pricing changes, promotions, and community updates across the portfolio.
• Deliver an exceptional, bilingual customer experience that reflects Oak Wood’s brand and values.
• Track and report on call volume, lead conversion, response times, and sales performance metrics.

Qualifications

• Bilingual (English/Spanish) required ; ability to confidently sell and communicate in both languages.
• Proven experience in inside sales, customer service, call center, or lead-driven environments (real estate or homebuilding preferred).
• Strong persuasive communication skills—both verbal and written.
• Ability to manage multiple conversations and channels simultaneously in a high-volume setting.
• Results-oriented mindset with a strong sense of urgency and follow-through.
• Experience working with CRM systems and Microsoft Office Suite.
• Bachelor’s degree in a related field preferred.

Preferred Attributes

• Passion for real estate and helping people find the right home.
• Confident closer with a consultative sales approach.
• Self-starter who takes ownership of performance and outcomes.
• Positive, high-energy attitude with a team-first mentality.
• Comfortable representing a brand across phone, digital, and social platforms.

Why You’ll Love Working at Oak Wood

• Entrepreneurial Environment: Expand your skill set, grow professionally, and make a measurable impact on sales performance.
• Culture & Benefits: Competitive benefits package including 401(k), health, dental, vision, HSA/FSA, and Life Time Fitness gym membership. We prioritize work-life balance and celebrate individual and team success.
• Flexible Work Option: After three (3) months of service, employees may work remotely two (2) days per week.
• Community-Focused: Oak Wood encourages team bonding, collaboration, and community involvement.

Oak Wood is an equal opportunity employer.

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